At Complete Communicators (“we”, “our”, or “us”), we are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Data Privacy Policy explains how we collect, use, disclose, retain, and protect personal data in connection with our services, including communication services, comedy and theatre productions, live events, workshops, and ticketed performances, whether conducted directly by us or through authorised third-party platforms.

 

1. PERSONAL DATA WE COLLECT

We may collect personal data that you voluntarily provide to us or that is generated through your interactions with us, including:

a. Personal Identification and Contact Information

• Name

• Email address

• Telephone number

• Mailing adddress

b. Account, Booking, and Attendance Information

• Usernames and account credentials (where applicable)

• Event, performance, or workshop booking details

• Seating, attendance or registration information

c. Transactional Information

• Purchase or ticketing records

• Payment-related information (processed by third-party payment providers; we do not store full payment card details)

d. Technical and Usage Data

• IP address

• Browser and device information

• Website or platform interaction data

 

2. PURPOSES FOR COLLECTION, USE AND DISCLOSURE

We collect, use, and disclose personal data only for purposes that a reasonable person would consider appropriate, including:

• Service and Event Delivery: to organise, manage, and deliver our services, including comedy shows, theatre productions, live performances, workshops, and events

• Ticketing and Registration: to process ticket purchases, registrations, entry validation, and attendance management, including via third-party ticketing agencies

• Customer Communications : to send booking confirmations, event updates, schedule changes, or important operational notices

• Marketing and Outreach: to send information about upcoming productions, shows, or oVerings where consent has been provided or where deemed consent applies under the PDPA

• Operational Analytics: to analyse attendance, engagement, and feedback to improve our services and production

• Legal and Regulatory Compliance: to comply with applicable laws, licensing requirements, and lawful requests by authorities

 

3. DISCLOSURE OF PERSONAL DATA

We may disclose personal data in the following circumstances:

a. Third-Party Service Providers and Ticketing Agencies

Personal data may be disclosed to trusted third parties such as ticketing platforms, payment processors, venue operators, IT vendors, and marketing service providers, solely for purposes related to service delivery.

Where personal data is disclosed, we take reasonable steps to ensure that these organisations provide a standard of protection comparable to that required under the PDPA.

b. Overseas Transfers

Where personal data is transferred outside Singapore (for example, through overseas ticketing or technology platforms), we ensure that such transfers comply with PDPA requirements and that comparable data protection standards are applied.

c. Legal Obligations

We may disclose personal data where required by law or pursuant to lawful requests by public authorities.

d. Business Transactions

In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction, subject to applicable data protection laws.

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4. PHOTOGRAPHY, AUDIO AND VIDEO RECORDING AT EVENTS
Photography, audio recording, and video recording may take place during our comedy shows, theatre productions, workshops, rehearsals, or live events. By attending our events, you acknowledge and consent to the collection, use, and disclosure of your image, voice, or likeness in photographs, audio recordings, or video recordings for purposes including:

• Event documentation

• Marketing and promotional materials

• Social media, websites, and publicity content

• Archival and internal use

Recordings may be captured by Complete Communicators, authorised contractors, venue operators, or media partners. Where practicable, we will take reasonable steps to notify attendees of such recordings at the venue. If you have concerns or wish to opt out where feasible, please approach our staff prior to the event.

 

5. THIRD-PARTY TICKETING PLATFORMS AND CONSENT AT CHECKOUT

Where tickets, registrations, or bookings are made through third-party ticketing agencies or platforms, personal data may be collected and processed by those platforms in accordance with their own privacy policies.

By completing a ticket purchase or registration, you acknowledge and consent to:

• The collection, use, and disclosure of your personal data for ticketing, entry management, and event administration

• The sharing of necessary personal data between the ticketing platform, Complete Communicators, and relevant service providers (such as venue operators) for event delivery

• You are encouraged to review the privacy policies of the relevant ticketing platforms before completing your purchase.

 

6. DATA ACCURACY

We take reasonable steps to ensure that personal data collected is accurate and complete, where such data is likely to be used to make decisions affecting you or disclosed to another organisation.

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7. DATA PROTECTION AND SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, loss, or misuse. While we take reasonable steps to safeguard personal data, no method of transmission or storage can be guaranteed to be completely secure.

 

8. RETENTION OF PERSONAL DATA

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws. When no longer required, personal data will be securely deleted or anonymised.

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9. YOUR RIGHTS UNDER THE PDPA

You have the right to:

• Request access to your personal data held by us

• Request correction of inaccurate or incomplete personal data

• Withdraw consent to the collection, use, or disclosure of your personal data, subject to legal or contractual restrictions

We will respond to access and correction requests within a reasonable time and in accordance with PDPA requirements. Withdrawal of consent may aVect our ability to provide services or allow participation in events.

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10. DATA PROTECTION OFFICER

If you have any questions, concerns, or requests regarding this Data Privacy Policy or our data practices, please contact our Data Protection Officer: Complete Communicators, email: TeamRishiShowbiz@gmail.com.

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11. CHANGES TO THIS POLICY

We may update this Data Privacy Policy from time to time. Any changes will be published with an updated eVective date. We encourage you to review this policy periodically.

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By engaging our services, attending our events, or purchasing tickets through us or our authorised ticketing partners, you acknowledge that you have read and understood this Data Privacy Policy.